How to reach us, and what to do first.
[Business name — to be confirmed]
[Business address — to be confirmed]
Email: [Support email — to be confirmed]
Message the other person first — most issues are a misunderstanding and get sorted in a couple of replies.
If that doesn't work, open your profile, find the order under Bought, and tap Report a problem within 48 hours of delivery. That holds the seller's payout while we look at it.
Every listing has a flag icon in its top-right corner. Every seller page and conversation has Report and Block buttons. Reports go straight to a moderator.
Blocking someone hides your items from each other and stops either of you messaging the other.
You can delete your account yourself at the bottom of your profile. It erases your personal details and takes your listings down.
For a copy of your data, a correction, or anything else covered by privacy law, email the address above and say what you need. Our Privacy page lists exactly what we hold and who processes it.
If something here infringes your copyright, email the address above with a link to the listing and details of the work. We'll review it and take it down where appropriate.
See also our Terms and Privacy page.